Try to reduce response times or even better – provide real-time support. Responding to your customers with helpful information is the key to customer service success. You can change the way how your brand interacts with incoming customer messages through the Messenger. To remove Facebook Messenger from your store: When you remove the Messenger, the icon that customers see on your storefront page and product pages will also be removed. You can change these settings again at any time.
LIGHTSPEED MESSENGER INSTALL
Install Facebook Pages Manager app (avaliable for iOS and Android) to manage messages from your mobile. All conversations are saved in Messenger's Inbox.
You can respond to your customers' questions directly from conversations in Messenger and in a single message thread. The button appears on every page of your online store. That’s it! The Facebook Messenger is added to your Ecwid store. Specify your store's URL and click Save.Click Save to confirm that the chosen Facebook page should be connected.Give the requested permissions to Facebook and click Done.Your messages will be sent from this Facebook page. Choose a business page that you prefer to use for communicating with customers.From your Ecwid admin, go to Other Channels → Facebook Messenger.To enable Facebook Messenger in your store: If your Facebook page is unpublished, then customers won’t be able to begin conversations with your online store using the Message Us button. Before you start, make sure you have a Facebook account with an admin or editor role on a published Facebook page.
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